- Thank you for using Remarry World, an online matchmaking platform. We strive to provide exceptional services and ensure your satisfaction. However, we understand that there may be instances where you may need to request a refund. Please read our refund policy carefully before making a purchase or requesting a refund.
- Eligibility for Refunds:
- 1.1. Membership Subscription:
- 1.1.1. Refunds for membership subscriptions will be considered if the user has not utilized any premium features and cancels the subscription within 7 days of the initial purchase.
- 1.1.2. No refunds will be provided for membership subscriptions canceled after the initial 7-day period, except in cases where the cancellation is due to a technical issue or a breach of our terms of service.
- 1.2. Premium Features and Add-Ons:
- 1.2.1. Refunds for premium features or add-ons, such as profile boosts or messaging credits, will be considered if they have not been used and are requested within 48 hours of the purchase.
- 1.2.2. Once premium features or add-ons have been utilized, they are non-refundable.
- Refund Process:
- 2.1. To request a refund, please contact our customer support team through the designated channels mentioned on our website or within the Remarry World mobile application.
- 2.2. Your refund request will be assessed on a case-by-case basis and will be subject to the terms and conditions outlined in this refund policy.
- 2.3. We may require additional information or evidence to process your refund request, such as transaction details, screenshots, or other relevant documentation.
- 2.4. If your refund request is approved, the refund will be issued using the original payment method used for the purchase. Please note that it may take several business days for the refunded amount to reflect in your account.
- Non-Refundable Items and Services:
- 3.1. Third-Party Services:
- 3.1.1. Any services provided by third-party vendors, such as background checks or verification services, are non-refundable. Please refer to the respective vendor's refund policy for further details.
- 3.2. Services Utilized:
- 3.2.1. Refunds will not be provided for any services that have been utilized on the Remarry World platform, such as profile setup, profile verification, or personalized matchmaking services.
- Fair Usage Policy:
- 4.1. To prevent abuse of our refund policy, we reserve the right to refuse refunds to users who repeatedly request refunds without valid reasons or attempt to exploit our refund process.
- 4.2. We may also suspend or terminate the accounts of users who engage in fraudulent activities or misuse our platform in any way.
- Amendments to the Refund Policy:
- 5.1. Remarry World reserves the right to modify or amend this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting the revised version on our website or within the Remarry World mobile application.
- By using the Remarry World platform and making a purchase, you acknowledge and agree to the terms and conditions of this refund policy. If you have any questions or require further assistance, please contact our customer support team.